The Trigana Air (IL) Surabaya office is one of the vital passenger support centres for those passengers travelling to and from the Surabaya, Indonesia. The office is in the city and helps passengers with flight reservations, changes, cancellations, baggage issues, and other travel services.
From changing the travel date to connecting to a remote destination covered by the airlines, the Surabaya office offers help with every aspect of the trip.
About Trigana Air Surabaya Office
Here’s the full summary of the Surabaya office, including address information and other operational details that would help you get in touch with their representatives.
Trigana Air Surabaya Ticket Office Address: Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia.
Surabaya Office Contact Number: +62-31 8688487 or +62-31 72889111
Working Hours: Everyday 24 hours
Email Address: sub@trigana-air.com
Official Website of Trigana Air: https://www.trigana-air.com/
Trigana Air Surabaya Office Map
The Trigana Surabaya office is located close to the airport making it convenient for departing and arriving passengers. You can use the interactive map below and reach the office via local transport, taxis, or airport shuttle services.
Trigana Air at Juanda International Airport
Trigana Air operates from Juanda International Airport (SUB), which is the primary hub and a gateway to multiple remote and regional airports.
The Surabaya office works closely with the airline’s airport operations team to ensure smooth handling of passengers, baggage, and flight schedules.
| Facility | Details |
|---|---|
| Terminal | Terminal 1 |
| Airport Address | JQCP+FW Betro, Sidoarjo Regency, East Java, Indonesia |
| Airport Contact | No Available |
| Accessibility | Wheelchair assistance, ramps, and priority support for passengers with reduced mobility |
| Operating Hours | 24/7 hours |
Services Offered at Trigana Air Surabaya Office
The Trigana Air Office in Surabaya offers a wide range of travel-related services. The experienced staff at the Surabaya office ensures every passenger receives personal assistance.
Below is a table outlining all essential services offered at the Surabaya Office:
| Flight Ticket Booking and Cancellation | Ticket Rescheduling |
| Kiosk Check-in | Airport Counter Check-in |
| Baggage Allowance | Delayed / Missing luggage assistance |
| Web / Online Check-in | Privilege Club |
| Visa-related Information | Immigration Services |
| Seats Selection and Enquiries | In-Flight Entertainment |
| Information about cargo service | Group travel bookings |
Aircraft Operated by Trigana Air
Trigana Air operates the following fleet of aircraft and is best suited for short-haul flights. These aircraft are also known for its fuel efficiency:
- ATR 42-300
- ATR 42-500
- ATR 72-500
- Boeing 737-300
- Boeing 737-300SF
- Boeing 737-500
Trigana Air Head Office Contact Information
The Trigana Air Head Office is based in Jakarta, Indonesia, and handles all the business-related inquiries for travel agencies, tour operators, and corporates. The head office also has a dedicated team to handle urgent travel queries for passengers as well.
| Category | Details |
|---|---|
| Trigana Air Head Office Address | Komplek Puri Sentra Niaga, Jl. Wiraloka Blok D 68-69-70, Kalimalang, Jakarta 13620, Indonesia |
| Telephone Number | (021) 8604867 – 8604868 – 8604869 – 8604870 |
List of all other Trigana Air Offices.
The Trigana Air Surabaya office not only serves passengers to the major cities but also to far remote destinations across Indonesia. This office assists with booking new flights, as well as handling flight changes/cancellations and baggage-related inquiries. The office staff is trained and offers flexible travel solutions to ensure a smooth travel.
FAQs
The accurate address of Surabaya Office is Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia.
The contact number of the Surabaya Office is +62-31 8688487 or +62-31 72889111.
It is advisable to arrive at least 2 hours before departure for domestic flights operated by Trigana Air.
The official Email of Trigana Air is callcenter@trigana-air.co.

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