Is Aeromexico a Good Airline? [Reliability, Safety, and Reviews]

Aeromexico, Mexico’s flag carrier, is one of the country’s largest airlines and is regarded as the top option for traveling in Mexico. It is a preferred choice for travelers seeking reliable service and luxury at a reasonable price.

The carrier has an extensive route network connecting over 80 locations in Latin America, North America, Europe, and Asia from its Mexico City hub. Moreover, as a SkyTeam member, Aeromexico enables travelers, particularly Delta passengers, to access first-class travel perks and more connections.

To assist you in selecting the best airline for your trip, we will examine several key factors, including reviews, safety record, reliability, and services, in the guide below.

Is Aeromexico a Good Airline?

Indeed, Aeromexico is often regarded as a top airline for both domestic and international passengers. The airline has received a 3-Star rating for the quality of its airport and onboard products, as well as its staff service.

Pros of Flying with Aeromexico

Aeromexico stands out as the best choice for travelers looking for dependable service with a touch of elegance at a reasonable price. Here are the benefits of flying with Aeromexico.

• The airline provides complimentary meals and drinks on overseas itineraries.
• Aeromexico’s alliance with Delta Air Lines enhances connectivity, especially for US travelers flying to Mexico and beyond, through an expanded route network.
• In-flight entertainment is another perk, since most foreign flights have seat-back displays with a range of options to keep passengers entertained.
• With the majority of flights arriving on time, the airline has a high on-time performance.
• It has an excellent safety record and well-maintained, contemporary aircraft. Embraer E170 series and the Boeing 737 are part of the Aeromexico modern fleet.

Cons of Flying with Aeromexico

Aeromexico has many advantages, but the airline also has some limitations that require improvement. Below are a few of these:

• Although Aeromexico has a robust route network in Latin America, it is not as extensive as international airlines like United Airlines or Delta. However, their collaboration with Delta should assist.
• Some airplanes feature in-flight Wi-Fi, but it might not be available on all routes or might only be available at certain speeds.
• A fee for checked baggage is likely to increase the total cost of your journey, though the first bag on the plane is free.
• There may be slight delays and cancellations, particularly during periods of high travel demand.

Aeromexico Reliability: How Reliable is Aeromexico?

Safety, comfort, and flight performance of the entire fleet are considered among the best in the world. To reduce inconvenience to passengers, Aeromexico focuses on prompt aircraft departure and arrival to minimize delays. As a participant in the FlightStats Airline Partnership Program, Aeromexico receives real-time flight information and statistics regarding on-time arrivals at Aeromexico destinations.

• Aeromexico reports a 99% completion percentage and an 89% on-time performance rate.
• In their Aeromexico evaluations of on-time performance, AirHelp assigns a 7.8 out of 10 rating.
• According to Cirum, Aeromexico was recognized as the world’s most punctual airline, with an 86.70% OTP rate for incoming flights.
• With 99.98% of flights completed and only 0.13% of flights canceled in July 2025, the airline had a very low cancellation rate.

Aeromexico In-Flight Experience

Passengers frequently compliment its onboard amiable service and easy baggage handling. Additionally, the airline incorporates elements of Mexican culture into its flights, which adds to the fun and distinctive experience.

• Food: The airline offers complimentary meals and snacks on most international routes. Moreover, both alcoholic and non-alcoholic beverages are served on long-haul flights.
• Entertainment: Aeromexico offers games, music, TV series, and movies for long-haul travel, providing personal seatback screens. On some routes, it also offers free in-flight messaging.
• Seats: The latest aircraft in economy class feature USB charging connections, adjustable headrests, and standard legroom. Besides, the Business Class flat beds on Boeing 787 Dreamliners provide unmatched luxury and privacy.

Is Aeromexico Safe in 2025?

Yes, Aeromexico is regarded as a safe airline, receiving a high safety grade from the industry analysis website AirlineRatings. The airline maintains an excellent safety record and has a modern, well-maintained fleet with a high rate of punctuality.

The airline has experienced a few accidents, but none have been fatal in decades. However, there are occasional issues, such as minor hold-ups at peak hours or technological issues with online bookings. Below are several safety ratings of the airlines:

• Skytrax: Aeromexico earned the 3-star rating for onboard product and ground staff service standards. Seats, amenities, food and beverages, IFE, cleanliness, and so on are all included in the product rating.
• AirlineRatings: With an overall safety rating of 7 out of 7, AerlineRatings has given Aeromexico a perfect score.
• JACDEC: Out of 60 airlines, JACDEC Airline Safety has rated them as 43 safe.
• According to the Aviation Safety Network, Aeromexico has passed the IATA operational safety audit criterion for worldwide safety management.

Aeromexico Reviews and Rating

Aeromexico Airlines gets mixed reviews, including positive and negative, from its passengers. Here are some reviews and ratings of Aeromexico Airlines.

• Kayak Aeromexico Reviews: 3,899 reviews with an overall rating of 7.2 “Good”
• Skytrax Aeromexico Reviews: 5 out of 10 based on 344 ratings
• TripAdvisor® Aeromexico reviews: 3,923 reviews with a rating of 3.5 out of 5
• Yelp Aeromexico Reviews: 264 reviews with 1.5 ratings out of 5.
• A traveler in Economy Class on a flight from Mexico City to Shanghai praised “excellent service” from the staff. They declared that Aeromexico Airlines would be “happy to recommend.” They rated the Boeing 787 an 8/10, saying that the “fares are competitive” and enjoyed the aircraft’s configuration.

Summing Up…

Aeromexico is a good airline that provides an overall positive travel experience. Its extensive route network, luxurious and reliable service make it a viable alternative for those seeking a seamless flight experience. To see where Aeromexico flies, you can check their complete routes map. However, it is still important to consider some of the drawbacks of flying, such as protracted delays, limited Wi-Fi, and extra baggage costs.

Furthermore, proper routing, advance bookings, and minimal luggage travel can all help to reduce the stress on an Aeromexico flight.

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