Cebu Pacific’s (5J) head office is located at Cebu Pacific Building, Domestic Airport Road, Pasay City 1301, Philippines. From this location, the airline manages its key functions. These include flight planning, marketing, and customer service. To carry out all these processes, the carrier’s staff plays a vital role.

They ensure flights run smoothly and passengers get the assistance they need. Whether they want to inquire about their booking, flight schedules, or travel concerns, the team is ready to provide clear information and quick support to make their journey with Cebu Pacific easy and worry-free.

Overview of Cebu Pacific Head Office 

Before making any inquiry or booking a service with Cebu Pacific, passengers must know basic details about it. It includes its address, contact numbers, working hours, etc.

Cebu Pacific Headquarters AddressCebu Pacific Building, Domestic Airport Road, Pasay City 1301. Philippines
Customer Service Phone Number+63 2 8802 7000
Working HoursEveryday 08:00 A.M. to 05:00 P.M.
Email Addresscebcares@cebupacificair.com 
Official Websitehttps://www.cebupacificair.com/ 
Social Media LinksFacebook: https://www.facebook.com/cebupacificair/
Twitter: https://x.com/CebuPacificAir
Instagram: https://www.instagram.com/cebupacificair/
YouTube: https://www.youtube.com/user/Cebupacificair

Cebu Pacific Head Office Map

To find the Cebu Pacific main office, flyers need an interactive map. With the help of this online tool, they can find the best driving route. Moreover, they can also use a suitable transit mode. Hence, it makes it simple for flyers to reach this office without any hassle.

Queries Solved at the Headquarters of Cebu Pacific

For complex issues related to Cebu Pacific operations, passengers can contact its head office. These are the queries that can not be handled at airport counters or through online channels. The team at this main office ensures these concerns are addressed efficiently to maintain a satisfactory travel experience.

Frequent flyers issuesSeat upgrades
Missed connections Meal request 
Flight rebooking/cancellationsTicket refunds
Travel insurance Ticketing errors
Lost/Delayed baggageSchedule changes
Group bookingsBaggage policies 
Boarding pass issuesOnline booking issues
In-flight complaintsCompensation claims
Travel documents Overbooked flights 
Special accommodations Extra baggage fees
Loyalty program queriesFlight status inquiries 
Airport transfer assistance

Cebu Pacific Executive Customer Service Contacts

To help passengers, Cebu Pacific provides several ways to get in touch with its executive customer service. One can communicate with them via calling, email, or their online contact forms for quick assistance.

General queriesOnline Form
International supportAustralia: +612 9119 2956 (7am-10pm (PH local time), daily)
Japan: +81 3 4578 1447 (8am-6pm (JP local time), Monday – Friday)
Hong Kong: +852 397 33800 (7am-10pm (PH local time), daily)
China: +86-400-670-0780 (8am-6pm (CN local time), daily)
South Korea: +82-2-6105-2037 (8am-6pm (KR Local Time), Monday – Friday)
Taiwan: +886-2-2656-3576 (8am-5pm (TW local time), Monday-Friday)
Baggage inquiries (+632) 8702-0888
Ticket modifications/cancellations/refunds(+632) 8859 2774

Check out the List of Cebu Pacific Offices.

In sum, Cebu Pacific’s main office in Pasay City serves as the central hub for various crucial operations. With dedicated staff and multiple contact options, passengers can resolve issues related to air travel.

FAQs

Where is the head office of Cebu Pacific?

The head office of Cebu Pacific is located at Cebu Pacific Building, Domestic Airport Road, Pasay City 1301, Philippines.

How to contact the Cebu Pacific Headquarters?

To contact the Cebu Pacific Headquarters, dial +63 2 8802 7000.

Can I inquire about a refund at the main office of Cebu Pacific?

Yes, flyers can inquire/claim about their refunds at Cebu Pacific’s main office.

Can international passengers contact the Cebu Pacific Head Office?

Indeed, passengers from any part of the world can contact this office of Cebu Pacific.