The Etihad Airways (EY) Colombo Office is an important hub for passengers who are traveling here to anywhere in the world. The office is located at 5VFP+9CW, Canada Friendship Rd, Katunayake 11450, Sri Lanka, which offers comprehensive support for travelers seeking assistance with flight booking, check-in, cancellation, baggage, and other travel-related inquiries.
Whether you’re flying for business, leisure, or traveling with family, the airline’s professional customer support desk at the Etihad Office Colombo ensures a hassle-free experience at every step of the trip.
From changing the flight date to tracking the status of your refund and from frequent flyer queries to special assistance services, the staff at the Colombo Office offers prompt and reliable services that reflect the airline’s quality service and world-class standards.
About Etihad Airways Colombo Office
Below is a detailed table of the Etihad Colombo office address, contact details, and other useful information that helps passengers connect with the airline’s representatives.
Etihad Airways Colombo Ticket Office Address: 5VFP+9CW, Canada Friendship Rd, Katunayake 11450, Sri Lanka.
Colombo Ticket Office Contact Number: 971 600 555 666
Working Hours: Everyday 24/7
Email Address: feedback@etihad.ae
Etihad Airways Online Check in: https://www.etihad.com/en/manage/check-in
Etihad Airways Live Flight Status Tracker: https://www.etihad.com/en-us/manage/flight-status
Official Website of Etihad Airways: https://www.etihad.com/
The Etihad Colombo office phone number and email are available during business hours for any inquiries related to flight schedule, reservations, or customer support.
Etihad Airways Colombo Office Map
The Etihad Airways Colombo office address can be identified using the interactive map below. The office is centrally located, which makes it easily accessible via subway, taxi, or public transport.
Etihad Airways at Bandaranaike International Airport (CMB)
Etihad Airways operates from CMB Airport, which offers its passengers easy access to international destinations through a global network.
The Etihad Colombo office works closely with the airline’s CMB operation, which ensures seamless travel for passengers.
| Facility | Details |
|---|---|
| Terminal | Terminal A, CMB |
| Airport Address | Canada Friendship Rd, Katunayake, Sri Lanka |
| Airport Contact | 94 112-267-171 |
| Accessibility | Wheelchair access, elevators, and assistance for travelers with reduced mobility |
| Operating Hours | 24/7 |
At CMB Airport, Etihad Airways passengers can enjoy easy access to check-in counters, lounges, and security facilities for a comfortable flight experience.
Services Offered at Etihad Airways Colombo Office
The Etihad Office in Colombo offers a wide range of passenger-focused travel services where the trained airline staff is ready to help.
Below is the overview of all services available at the Etihad’s Colombo office:
| Seat selection | Baggage handling |
| Flight delays/cancellations | Flight upgrade |
| Booking and reservation problems | Flight booking |
| Baggage services | Visa Guidance |
| Flight status updates | In-flight services |
| Pet travel | Unaccompanied minor service |
| Special Assistance | Ethihad Lotalty Program |
| Reboooking | Special Assistance |
Planes/Aircraft Operated by Etihad Airways
Emirates operates a modern fleet known for its luxury and reliability. The aircraft operated by an airline includes:
- Airbus A320-200
- Airbus A320neo
- Airbus A321-200
- Airbus A321neo
- Airbus A321LR
- Airbus A350-1000
- Airbus A380-800
- Boeing 777-300ER
- Boeing 777-8
- Boeing 777-9
- Boeing 787-9
- Boeing 787-10
Etihad Airways Headquarters Contact Information
For all corporate-related queries and passengers’ concerns that require attention from the management, you can reach the Etihad Airways Headquarters in Abu Dhabi.
| Particulars | Contact Details |
|---|---|
| Headquarters Address | Etihad Airways Centre, New Airport Road, Khalifa City A, Abu Dhabi, United Arab Emirates |
| Phone Number | 971 2 599 0000 |
List of all Etihad Airways Offices.
The Etihad Airways Colombo office is the most trusted point of contact for passengers in Sri Lanka seeking assistance with travel booking, flight changes, cancellations, and other travel-related matters.
FAQs
The EY Colombo Office address is 5VFP+9CW, Canada Friendship Rd, Katunayake 11450, Sri Lanka.
You can contact the office at 971 600 555 666 during business hours.
The Etihad Colombo office operates Everyday 24/7.

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