Is Lufthansa A Good Airline?

Whether Lufthansa is a decent airline to fly with depends on the type of flight you plan to take (short- or long-haul) and the class you will be flying in. Lufthansa, the low-cost airline, operates flights to over 200 destinations globally.

Being one of the biggest airlines in Europe, Lufthansa is likely to be one of your alternatives if you’re looking for flights inside Europe or to distant locations from Europe.

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The airline is certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness, etc, and service rating is for both cabin staff and ground staff.

In this article, we will discuss whether Lufthansa is a good airline, along with the feedback and opinions of customers who have already traveled with the airline.

Lufthansa Punctuality & Reliability

Lufthansa is often a reasonably punctual airline. Lufthansa’s on-time performance, defined as arriving within 15 minutes of the scheduled time, was only 66.26% in 2022, according to flight data supplier OAG.

At the end of 2025, it will rank among the top ten most punctual airlines globally, with an average global on-time performance (OTP) rate of about 86–87%.

However, last year, airlines across Europe experienced delays due to airport staff shortages, with Lufthansa’s base in Frankfurt among the worst hit.

According to Flightright, Lufthansa’s annual flight cancellation rate is approximately 2.22% in 2023, while some estimates place it as low as 2.9% for Lufthansa proper (compared to approximately 3.1% for Eurowings).

What to Expect Onboard Lufthansa

Here’s a full breakdown of what to anticipate on board when flying with Lufthansa Airlines:

Seats & Comfort

Many of Lufthansa’s aircraft have premium economy cabins and lie-flat business class seats. Long-haul international flights may benefit from this in terms of comfort.

• Standard slimline seats with average legroom and no in-seat entertainment are to be expected on short-haul flights on narrowbody aircraft. The seats in economy and business classes are identical.
• However, the seats on Embraer and Bombardier aircraft have a more comfortable 2-2 arrangement than the 3-3 found on Airbus A320 series aircraft.
• The business class seats on Lufthansa’s long-haul flights are modest and arranged in a 2-2-2 configuration.
• Additionally, first class on Lufthansa’s A340-600s and 747-8 aircraft has roomy yet open seats.

Meals and Beverages

On short-haul flights, Lufthansa reduced economy class service to nearly minimal. A cold one-tray dinner is what you can anticipate in short-haul business class.

• Chocolates on a 30-minute flight.
• A bottle of water and chocolates during flights lasting up to 60 minutes.
• Purchase additional items from the onboard menu on longer flights.
• In economy, premium economy, and business classes, you can anticipate a lighter breakfast or pre-arrival snack along with dinner or lunch on long-haul flights.
• Furthermore, Lufthansa offers a rather large dine-on-demand menu in first class.

In-Flight Entertainment

Long-haul flights with Lufthansa should provide a respectable in-flight entertainment system to travelers. Depending on the class you are traveling in, the screen size and headphone quality will change, but the content will remain the same.

• The system offers a broad selection of over 100 movies, as well as lots of TV series, music, and other entertainment to keep passengers entertained on even the longest Lufthansa trips.
• The latest movie lineup available on board can be seen on Lufthansa’s website.

Baggage Allowance & Fees

• Economy & Premium Economy: One carry-on (no more than 55 x 40 x 23 cm) weighing up to 8 kg, plus a small personal item.
• Business & First Class: Lufthansa offers a personal item in addition to two carry-on items (each up to 8 kg) in first and business class.

Lufthansa Airline Reviews & Ratings

Lufthansa consistently receives compliments regarding its efficiency and coverage. Below are some reviews and ratings:

• Skytrax Rating: Lufthansa has received a 4-Star airline award for providing outstanding service and onboard experience. The airline is recognized for service and efficiency.
• Flight Report: According to the flight report, travelers gave it an average rating of 7.2/10, signifying good service. This grade exceeds the average of other carriers.
• Customer Reviews: Travelers outline the comfortable seats, timely departures and arrivals, and a courteous workforce. Some economy class passengers, however, feel that meals and entertainment options provided during the flight could be better.

A traveler said, “Very good company, this was my first experience with Lufthansa, but not the last. Excellent service, the status of flights is updated quickly, it’s Top 1”

However, another user on Reddit stated that “Customer service is virtually non‑existent, the gate and flight attendants are rude, never had a bad meal, but service has significantly declined.”

Who Should Fly Lufthansa and Who Should Avoid It?

Many travelers find Lufthansa to be a good option, especially those who value comfort, efficiency, and a large network, particularly in premium classes. However, those seeking a luxurious experience may want to consider an alternative.

Best For:

• It is the best option for People who frequently travel for business and need to be on time for the meetings and other appointments scheduled in Europe need smooth transitions.
• People who are loyal customers to the Star Alliance and enjoy the perks of the programs well as the Miles & More points.
• Lufthansa is distinctive and excellent for people seeking a high-end experience with international travel in business or first class.

Might Avoid It:

• If you are a budget-conscious traveler, you should avoid Lufthansa as it is usually more expensive than budget airlines.
• You enjoy the airline’s premium service and extra sophistication, but don’t want to pay for an upgrade to premium economy, then you consider another airline.
• Consider another option if you require uninterrupted internet access or other entertainment throughout the flight.

Lufthansa Airline Safety Records & Ratings

The German flag carrier, Lufthansa, is well-known for its safety records and reliability worldwide.

• Lufthansa maintains an exceptional safety record by strictly adhering to European Union Aviation Safety Agency (EASA) requirements.
• With an average fleet age of 10.2 years, Lufthansa’s fleet is relatively young in comparison to other major full-service carriers. Additionally, the airline operates a sizable fleet of Airbus and Boeing airplanes.
• In the long history of the airline, there have been a few deadly crashes; however, the last thirty years have seen just one fatal crash, in 1993, and no more since.
• According to Airlineratings.com, Lufthansa has a 7/7 safety rating, which signifies a high degree of safety based on several factors, including significant audits, fatal crashes, and adherence to international standards.

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Summing Up…

Lufthansa remains a good option for the majority of passengers in Europe, as well as those traveling between Europe and key East Coast cities in the United States, because of its connectivity, frequency, and service quality both in the air and on the ground.

However, for some international itineraries, travelers who want to reduce layovers, airport bustle, and fuel costs might consider flying non-European carriers. Despite its flaws, Lufthansa continues to provide a competitive and excellent experience on a large number of international routes.

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